Frequently Asked Questions
If you cannot find what you are looking for here, call (973) 879-3352 or email support@nubodyrx.com. There is a real person at the other end.
Orders & Shipping
What does shipping cost?
Standard shipping within the United States is $5.00, and FREE on orders of $99 or more. Express shipping ($15.00) and 1 Day Air ($35.00) are also available at checkout. Your order is placed with Nu Skin and dispatched through their official channels, so we do not quote a delivery date of our own — you will receive a tracking number by email once the order is on its way.
Do you ship internationally?
No. We currently ship within the United States only.
Why does my package say Nu Skin Enterprises?
Because that is who dispatched it. Your order ships sealed, through official Nu Skin channels — we never hold stock, open a box or repackage anything. The label, packing slip and tracking will all show Nu Skin Enterprises. That is normal and not a mistake.
How do I track my order?
Once your order ships you will receive a confirmation email with your tracking number, which you can use on the carrier's website.
Can I change or cancel my order?
Contact us as soon as possible on (973) 879-3352. Orders are passed to Nu Skin for dispatch quickly, so the sooner you call the more likely we can catch it.
Returns & Refunds
What is your return policy?
90 days from the date of purchase, 100% refund, even if the product has been opened and used. You pay the return postage. Call us first for a Return Authorization number — a parcel sent back without one cannot be matched to your order.
Is the 90 days Nu Skin's policy?
No. Nu Skin's own policy states: “We provide 100% refund on items returned within 30 days of the purchase date.” The 90 days is NuBodyRx's own guarantee and the extra 60 days are ours, at our cost. We extend it because a month is not long enough to judge skincare, a supplement or a device.
What items cannot be returned?
None. Every product we sell can be returned within 90 days, opened or unopened, used or unused, in any condition. There are no exclusions and no restocking fee. Read the full policy →
How long does it take to receive my refund?
Refunds are processed once the returned product has been received. How quickly it then appears depends on your bank or card issuer. If more than a fortnight passes with no sign of it, call us and we will chase it.
What if my order arrives damaged or wrong?
Call (973) 879-3352 straight away. Do not send it back and do not pay for postage — an error on our side is ours to fix, and it is handled differently from a change of mind.
Buying from NuBodyRx
Do I need a membership or an account with Nu Skin?
No. NuBodyRx is an Independent Nu Skin Brand Affiliate — we hold the account so that you do not need one. There is no membership, no enrolment, no sponsor code, no monthly order and nobody assigned to you. More on how that works →
Are the products 100% authentic?
Yes. Every order ships sealed, through official Nu Skin channels, in current factory packaging. It never passes through a third party, a reseller or the grey market.
Will someone try to recruit me?
No. We sell products; we do not recruit. You will hear from us about your order, and about marketing email only if you choose to sign up for it.
Products & Devices
Which product should I start with?
Nu Skin makes over 150 products and most people need three or four. Start with Help Me Choose, or call us and tell us what you are looking for. If we think a product is not right for you, we will say so.
What is the ageLOC LumiSpa iO?
Nu Skin's smart facial cleansing and treatment device. In Nu Skin's words, it “both treats and cleanses skin through its patented Micropulse Oscillation Technology, delivering seven clinically proven benefits” — softness, smoothness, radiance, clarity, firmness, purified skin and reduced pore appearance. It connects to the Nu Skin Vera® app, and it is the device most people start with. Compare it with the other three →
How often should I use the LumiSpa iO?
Twice daily — morning and evening, two minutes each. The results depend entirely on that consistency. Used occasionally, it will not do what it is meant to do. Nu Skin's own promise for the routine is “results you can feel — instantly”; beyond that, individual results vary, which is why you have 90 days to send it back.
Which of the four devices should I buy?
They do different jobs and are not alternatives to one another. LumiSpa iO treats and cleanses, RenuSpa iO contours, GloPRO works on texture, Prysm iO measures the carotenoid level in your skin. If it is your first, it is almost always the LumiSpa. The full comparison is here →
Are Nu Skin products safe for sensitive skin?
The Nutricentials Bioadaptive Skin Care line is formulated for all skin types including sensitive skin, and the LumiSpa range includes a sensitive-skin cleanser and a gentler treatment head. If you have a specific skin condition, ask a dermatologist before starting anything new.
What is the difference between ageLOC and Nutricentials?
ageLOC is Nu Skin's anti-aging platform, targeting what Nu Skin calls Youth Gene Clusters — “functional groups of genes that regulate how we appear to age.” Nutricentials is a bioadaptive skincare line that adapts to your skin and its environment. Which suits you depends on what you are trying to change.
Do your supplements require a prescription?
No. All Pharmanex supplements are available without one. If you take prescription medication, are pregnant or nursing, or have an existing health condition, speak to your doctor before starting any supplement.
How long before a supplement does anything?
Longer than most people expect, and it varies from person to person. Supplements are judged over months, not weeks — which is exactly why we give you 90 days rather than 30.
Payments & Privacy
What payment methods do you accept?
All major credit and debit cards, along with the other payment options shown at checkout. Every transaction is encrypted.
Is my personal information secure?
Yes. We use industry-standard encryption to protect your personal and payment information, and we do not sell your personal data. Read the Privacy Policy →
Still have questions?
- Phone: (973) 879-3352
- Email: support@nubodyrx.com
- Contact page: Get in touch →
*Statements about nutritional supplements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.