The short version
Return anything within 90 days of purchase for a 100% refund — even if it has been opened and used. You pay the return postage. That's it.
Why 90 days, when Nu Skin's own policy is 30
Nu Skin gives retail customers 30 days to return a product, used or not. The 90-day window is NuBodyRx's own guarantee — we extend it beyond Nu Skin's, at our own cost, because 30 days is not long enough to judge the things we sell.
Skincare takes weeks to show anything. A supplement takes months. A device has to become a habit before you know whether it suits you. A month tells you almost nothing, so we give you three.
We mention this because it matters if you are comparing us with buying direct. If you return something on day 60, Nu Skin will not credit us for it. We take that on ourselves. It is the reason to buy here rather than there.
What you can return
Any product you bought from NuBodyRx, within 90 days of purchase, opened or unopened, used or unused, in any condition. Skincare, supplements and devices alike. There is no restocking fee.
How to return something
- Call us on (973) 879-3352 or email support@nubodyrx.com. Have your order number to hand — it's in your order confirmation email.
- We obtain a Return Merchandise Authorization (RMA) number for you and send the full return instructions, including where to send it.
- Post the product back using those instructions. Returns go to Nu Skin's warehouse, which is where your order shipped from.
- Your refund goes back to the original payment method once the return is received.
Please call before posting anything. A parcel without an RMA number cannot be matched to your order, which delays or prevents the refund.
Return postage
You are responsible for the cost of returning the product, and the original shipping charge is not refunded. We recommend a tracked service — a return we never receive is one we cannot refund.
If your order arrives damaged or wrong
That is a different matter entirely and not a return. Call (973) 879-3352 straight away and we will sort it out. Don't post it back and don't pay for postage — an error on our side is ours to fix.
Refund timing
Refunds are processed once the returned product reaches the warehouse. After that, how quickly it appears depends on your bank or card issuer, which is outside our control. If more than a fortnight passes with no sign of it, call us and we will chase it.
Not sure before you buy?
Call us on (973) 879-3352. We would far rather spend five minutes on the telephone helping you pick the right thing than have you order the wrong one and go through a return. If we think a product isn't right for you, we'll say so.