Refund policy

Returns

NuBodyRx will provide the retail customer with a 100% refund on the returned product (i) if the product is returned within 90 days from the purchase date, and (ii) regardless of whether the product has been used, is re-stockable or resalable.

The 90-day window is NuBodyRx's own guarantee — three times the 30 days Nu Skin allows. There are no non-returnable items and no exclusions: every product we sell is covered, opened or unopened.

How to return an item

Call us on 973-879-3352 to obtain a Return Merchandise Authorization (RMA) number. Please have the original order number(s) and a list of the items being returned per order number; you can find this in your Order History online. We will issue the RMA number and send you the full return instructions, including the return address.

Products are returned to the Nu Skin warehouse, which ships every NuBodyRx order. Please do not send a return anywhere until you have an RMA number.

Note: The customer is responsible for the cost of returning the product.

Refunds

Once your return is received and inspected, we will email you to confirm we have it, and to tell you whether your refund has been approved. If it is approved, the refund is applied to your original method of payment.

Late or missing refunds

If you have not received your refund yet, check your bank account again, then contact your credit card company — it can take some time before a refund is officially posted. Next contact your bank; there is often a processing delay at their end. If you have done all of this and still have not received your refund, contact us at support@nubodyrx.com or on 973-879-3352.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return once the item is received. If the item was not marked as a gift, or the gift giver had the order shipped to themselves to give to you later, we will refund the gift giver.

Questions? Call 973-879-3352 or email support@nubodyrx.com, Monday to Saturday, 8:30 AM – 5:30 PM Eastern time.